Frequently Asked Questions

How do I place an order?

To order our grazing platters, shop online here and complete checkout with your contact details and delivery information. Your order will be instantly confirmed upon payment.

You can opt to pay via credit card, e-wallet or online transfer. 

Are there any discounts for first-time customers?

Yes! Enjoy RM10 off when you register for an account to shop online.

The exclusive promotion code will be sent to your email upon successful registration. Don't forget to check your email inbox to enjoy this offer for first-time customers!

Do you provide delivery services?

Yes, we deliver daily within Klang Valley with rates calculated by zones.

ZONE A | RM10
Most areas within Bandar Utama · TTDI · Kota Damansara · Ara Damansara ·  Mutiara Damansara and more

ZONE B | RM20
Most areas within Petaling Jaya · Bangsar · Kelana Jaya · Mont Kiara · Desa Sri Hartamas · Damansara · Sunway · Kepong · Sg Buloh  · Subang Jaya and more 

ZONE C | RM30
Most areas within KL City Centre · Sentul · Cheras · Ampang · Melawati · Wangsamaju · Bukit Jalil · Batu Caves · Selayang · Kota Kemuning · Setia Alam · Klang · Shah Alam ·  Puchong and more

ZONE D | RM45
Most areas within Klang · Gombak · Serdang · Sri Kembangan · Kajang · Balakong · Bangi · Cyberjaya · Putrajaya and more

The areas listed above serve as general guidelines for easy reference.

The final delivery price will be determined by your location postcode.

All deliveries are handled by third-party delivery services. Should you have any questions or special delivery requirements, let us know via Whatsapp here, and we'll assist as best we can.

May I opt to pick up the platters myself?

Most certainly! For self-pickup, kindly collect your order here at the date and time selected during checkout:
DG-18, Oasis Corporate Park, Jalan PJU 1A/2, Ara Damansara, 47301 Petaling Jaya

As our platters are made to order and best consumed within an hour, please ensure timely collection. 

Can I arrange for a third-party delivery service to pick it up for me? 

Yes! We recommend opting for a car as it is more stable during transportation, especially for delicate orders like our Watermelon Cake. Cars also offer better temperature control and protection for long distances.

Motorcycles can certainly work too for grazing platters. 

However, the rider MUST have large insulated bags like the ones often used by food delivery riders. This is to ensure the platter stays fresh upon arrival at its destination.

Do you provide same-day deliveries? 

Not at the moment. For now, we require all orders to be confirmed at least two (2) days before your chosen delivery date. We do not keep much in stock to ensure only the freshest is procured and served.

Occasionally, we do have an extra platter or two available for same-day deliveries.
This will be announced on Splatter's Instagram. Alternatively, just ask us on Whatsapp here 😉

What are your business hours?

We deliver grazing platters daily from Monday to Sunday. 

Delivery and/or self-pickup times are from 11:00am to 8:00pm.

Please be informed that delivery or self-pickup outside of business hours is subject to a 20% surcharge of the total bill. Kindly reach out via email here or Whatsapp directly here for further arrangements.

Are you halal-certified?

Though not certified halal, our entire menu is pork-free and alcohol-free.
We also ensure that the ingredients used are pork-free and alcohol-free. 

Can you customise platters based on dietary requirements and allergies? 

You may send us an email via Contact or Whatsapp directly here with your preferences. We will accommodate you to the best of our ability within our capacity.

However, for those with critical allergy concerns, please be informed that our menu is not prepared in an allergen-free environment, hence there may be a risk of cross-contamination.

Our team has also met all necessary immunisation requirements for food operators as mandated by the government.

How long does the food keep after I receive it?

All grazing platters should be consumed immediately upon receipt or within 2 hours of delivery, if kept refrigerated. After this time, we will not be responsible for the freshness of the food. 

How do I cancel / change my order?

All payments made are strictly non-refundable. 

Please contact us if you'd like to cancel or change your order. We can accommodate changes to delivery with an advanced notice given at least 3 days before the scheduled delivery date and/or time. 

Can I change the delivery address after I've placed my order?

Yes, if it is within our coverage area. Please reply to your order confirmation email with the new delivery address at least 24 hours before the scheduled delivery time. Additional charges may apply if the new address is located further than the delivery radius you've previously selected and paid for.

How early in advance can I place an order?

You may place your order up to 60 days in advance.

How do I contact you?

Drop us an e-mail here or Whatsapp here.