Frequently Asked Questions
How do I place an order?
To purchase Splatter's grazing platters, shop online here and check out with your contact details and delivery information. Your order will be confirmed as soon as we receive the full payment from you via online banking or cash deposit to our bank account within 24 hours upon checkout.
Are there any discounts for first-time customers?
Yes! Enjoy RM10 off when you register an account to shop online. The exclusive promotion code will be sent to your e-mail upon successful registration. Don't forget to check your e-mail inbox to enjoy this promotion for new customers!
Do you provide delivery services?
Yes we deliver daily within Klang Valley with rates calculated by zones.
ZONE A | RM10
Most areas within Tropicana · Bandar Utama · TTDI · Kota Damansara · Ara Damansara · Mutiara Damansara and more
ZONE B | RM20
Most areas within Petaling Jaya · Bangsar · Kelana Jaya · Mont Kiara · Desa Sri Hartamas · Damansara · Sunway · Kepong · Sg Buloh · Subang Jaya and more
ZONE C | RM30
Most areas within KL City Centre · Sentul · Cheras · Ampang · Melawati · Wangsamaju · Bukit Jalil · Batu Caves · Selayang · Kota Kemuning · Setia Alam · Klang · Shah Alam · Puchong and more
ZONE D | RM45
Most areas within Klang · Gombak · Serdang · Sri Kembangan · Kajang · Balakong · Bangi · Cyberjaya · Putrajaya and more
Areas listed above serve as general guidelines for easy reference. The final delivery price will be determined by your location postcode. All deliveries are handled by third-party delivery services namely GoGet or Grab. Should you have any questions or special delivery requirements, let us know via whatsapp here and we'll assist as best we can.
Can I opt to pick up the platters on my own?
Most certainly! For self-pickup, kindly collect your order here at the date and time selected during checkout: Tropicana, 47410 Petaling Jaya, Selangor. Just ring the doorbell when you're here and we'll bring it out to your car.
Can I arrange for third-party delivery service to pick up for me?
Yes! We recommend opting for a car as it is more stable during transportation especially for delicate orders like the Watermelon Cake. Cars also have better temperature control and offer better protection for long-distances.
Motorcycles can certainly work too for grazing platters. However, the rider MUST have large insulated bags like ones often used by GrabFood or FoodPanda riders. For reference, our bestselling Signature platters for 6-8 pax are 38cm in length.
Do you provide same-day deliveries?
Not at the moment. For now, we require all orders to be confirmed at least two (2) days before your chosen delivery date. We do not keep much in stock to ensure only the freshest produce are procured and served to you. Occasionally we do have an extra platter or two available for same-day deliveries, this will be announced on Splatter's Instagram. Alternatively, just ask us on Whatsapp here 😉
What are your business hours?
We deliver grazing platters daily with the exception of Monday.
Delivery or self-pickup times are from 11:00am to 8:00pm.
Please be informed that delivery or self-pickup outside of business hours is subject to a 20% surcharge of the total bill. Kindly reach out via email here or whatsapp directly here for further arrangements.
Are you halal-certified?
Though not certified halal, our entire menu is pork-free and alcohol-free. We also ensure ingredients used are pork-free and alcohol-free. Whenever possible, we choose to work with small independent artisans to support our local community.
Can you customise the party platters based on dietary requirements and allergies?
You may send us an email via Contact or whatsapp directly here with your preferences and we will accommodate as best as we can within our capacity. However, for those with critical allergy concerns, please be informed that our menu is not prepared in an allergen-free environment, hence there may be a risk of cross-contamination.
Our team has also met all necessary immunisation requirements for food operators as mandated by the government.
How long does the food keep after I receive it?
All grazing platters should be consumed immediately when you receive it or within 2 hours of delivery if kept refrigerated, after which we will not be accountable for the freshness of the food.
How do I cancel / change my order?
All payments made are strictly non-refundable.
Please contact us if you'd like to cancel or change your order. We can accommodate changes to delivery with an advanced notice given at least 3 days before the scheduled delivery date and/or time.
Can I change my delivery address after ordering?
Yes if it within our coverage area. Kindly reply to your order confirmation email with the new delivery address at least 24 hours before the scheduled time of delivery.
How early in advance can I place an order?
You may place your order 60 days in advance from the delivery or collection date.
How do I contact you?
Drop us an e-mail here. Alternatively, we can also be reached at:
SPLATTER by Splatter House Enterprise
No.4, Jalan TR 2/3,
Tropicana, 47410 Petaling Jaya
Mobile: 016-6039674 (Whatsapp only)