Refund Policy

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right with you. We may request for photos or videos of the damaged item as proof of damage to further process your claims.

Exceptions / non-returnable items
Certain conditions of products cannot be returned, exchanged, or refunded like goods that have been used or partially consumed. Please get in touch if you have questions or concerns about your specific item. 

Refunds
The refund process will take up to 1-14 working days to be processed. We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.